Leadership Communication in Crisis
It is not a matter of IF a crisis will happen, but WHEN.
Are you ready? Is your team prepared?
Do you have a pre and post crisis care plan?
Do you know what your communication with fellow team members, organizational leadership, families (both on-field and extended), and media will be?
If not, NOW is the time to assess, develop, and plan what your communication will be and to whom. When crisis comes, it will already too late. As a leader, all eyes will turn to you for guidance and direction, and the path forward will rely on clear communication and support for personnel and their families.
In this course, leaders will learn what to say and how to say it so individuals and teams are equipped, feel cared for, and emerge from crisis with greater resilience, depth of community, and commitment to the mission.
Course Objectives:
- Understand how we all speak, listen, and process- and how each of these are affected by crisis.
- Learn what to say and how to say it with empathy and clarity for effective team support and comprehension
- Develop a communication plan for you and your team- including understanding confidentiality and how to engage with the media
- Understand how and what to communicate post crisis to provide closure and care.
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